Losing Connection

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ButtBreathSenior
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Joined: February 5th, 2012, 9:55 am

Losing Connection

Post by ButtBreathSenior »

For the past week or better I've been losing connection on the server without warning whatsoever. Last night I did receive a three high ping warning then kicked...but was the first time I've seen a notice. I do realize that the wife web camming with the neighbor is pulling bandwidth but she's been doing that for years although I've told her she does not charge enough. Heard a couple of others on last night saying they were experiencing the same or similar thing in the past few days. Any ideas?....I can play on other servers with no issue at all. One other thing that is weird is that when I'm kicked and try to go back sometimes it takes a minute or so for the server to show back up as a populated server. Any suggestions to check out?

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Trench
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Re: Losing Connection

Post by Trench »

The first step I would use is to traceroute your path to the server when the issue is happening. You can take a traceroute right now (when the issue isn't happening) just to compare against later, but the interesting thing will probably be in the traceroute you take when the issue is occurring.

From an Windows "Command Prompt" type in the following command:

tracert -h 100 8.12.64.130

That will give you output similar but by no means identical to:
Tracing route to 8.12.64.130 over a maximum of 100 hops

1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [xx.xx.xx.xx]
2 3 ms 4 ms 4 ms L100.DLLSTX-VFTTP-75.verizon-gni.net [xx.xx.xx.xx]
3 10 ms 7 ms 9 ms G0-5-1-3.DLLSTX-LCR-21.verizon-gni.net [130.81.129.42]
4 * * * Request timed out.
5 34 ms 34 ms 34 ms 0.ae1.XL3.CHI13.ALTER.NET [140.222.225.179]
6 34 ms 34 ms 37 ms TenGigE0-6-4-0.GW2.CHI13.ALTER.NET [152.63.66.114]
7 29 ms 34 ms 32 ms tinet-gw.customer.alter.net [152.179.92.6]
8 37 ms 34 ms 34 ms xe-1-0-3.dal33.ip4.gtt.net [141.136.109.150]
9 37 ms 34 ms 34 ms gtt-gw.ip4.gtt.net [173.241.130.138]
10 37 ms 34 ms 34 ms as20473.xe-5-1-2.cr1.dfw1.us.as4436.gtt.net [69.31.63.238]
11 34 ms 34 ms 34 ms 8.12.64.130

Trace complete.
So for example, in the above trace, I'm having a 14ms jump in ping once my traffic leaves Verizon and goes to ALTER.NET. Which is nothing to do with either my computer, or the EA117 server, nor even the ISP that the EA117 server is connected to. It's just "the route between here and there."

There's no doubt "I don't have this issue on other servers", but that may just be an indication of "there are no other servers in Dallas, Texas that I connect to." And/or any other server you do connect to in Texas is on a different ISP that ends up taking a different route than whatever slow & dropping route you're hitting now.

But if you at least take a few traceroutes while the problem is occurring, it can help confirm or refute that. Meaning if it's only the last hop (the EA117 server / the 8.12.64.130 host itself) that shows an issue, you actually can say "the traceroute suggests the issue is occurring at the server itself."

If it's actually an issue somewhere between you and the server, you can at least get an indication of where it is, even if ultimately there isn't much you can do about it.

-Trench
ButtBreathSenior
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Posts: 40
Joined: February 5th, 2012, 9:55 am

Re: Losing Connection

Post by ButtBreathSenior »

Thanks Trench. The past few nights have not been as bad as last week. Seems like it is happening less frequently now but always seems to happen at the worst time in the game. Back to killin....


BUTTBREATH
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